What shipping methods are available?
Flat rate shipping for US orders:
- Up to 1 lb: $7.50
- Between 1 and 2 lbs: $10.50
- Between 2 and 4 lbs: $15.50
- Over 4 lbs: $19.00
Domestic (US/Canada) orders are shipped by USPS Mail or UPS Courier.
International orders are shipped by either USPS / UPS Courier or *Yakit International Shipping Courier.
For free or flat rate shipping we will choose the most affordable option at our discretion - First Class Mail, Priority Mail or UPS Ground (for heavy packages).
Heavy or large orders are shipped by UPS ground. Please provide a physical address that accepts delivery by UPS. UPS will not deliver to a Post Office Box.
Customers may select their preferred shipping option from the list in the checkout - you will see the metered rate.
Orders are usually shipped by the next business day - we do our best, but unavoidable delays may occur. Please make a note in the comments box of your order if you require delivery by a specific date and we will contact you if there is a problem. Be sure to provide a telephone number where we can contact you.
USPS usually delivers in 2-5 business days and UPS in 2-7 business days to locations within the US - depending on destination.
Please ensure that you have provided a valid shipping address. It is helpful to advise us if an address is either mail or courier delivery only. Please include a valid telephone number in your account information.
Once your order is shipped you will receive an email confirmation with a tracking number. If you do not receive the order confirmation, please first check your junk or spam folder and then contact us to confirm that your order processed correctly in the shopping cart. If an order is incomplete in the shopping cart, and therefore not processed, you will receive an email notification.
If your order is not delivered in a reasonable time, please contact us. Do not leave it too long - we may need to track, trace, or reship.
Please white-list our address email@example.com and firstname.lastname@example.org, to make sure you are getting the tracking messages.
If you are paying by Check, Money Order or Bank Transfer, your order will be shipped upon receipt of payment.
- Continental United States only (not HI, AK, PR)
- Certain products not eligible for free shipping offer
- Fitness Equipment
- Kitchen Equipment
- Bulk items
- Frozen Products
Is express shipping available?
Other shipping methods include UPS 3 Day (3 business days + shipping day), UPS 2 Day (2 business days + shipping day), & UPS Next Day Air (arrives the following business day). Additional charges will apply for these shipping options.
We are not able to offer Express shipping by USPS.
Do you ship internationally?
The shopping cart will offer metered shipping as provided by USPS and UPS. We also provide the option to use Yakit professional courier services for International shipping. Below we will add some of the Yakit shipping features features to help familiarize yourself with their services. Please select your option - faster service will cost more.
USPS Priority Mail International and USPS Express Mail International offer tracking and insurance.
USPS First Class Mail International shipping is available to Canada, Great Britain and Australia on orders under $150 in value, and under 4 lbs in weight. First Class Mail can not be insured and tracking is not available to many countries. First Class mail can be selected to ship to other countries but the customer would be assuming the risk of having no insurance and limited or no tracking.
Please note that upon receipt of your order you may be asked to pay local taxes and duties. The customer is responsible for being aware of product import restrictions in their country.
Deliveries outside of North America are shipped by Air Mail and can take 10 to 30 days. Please expect higher shipping costs, and your local taxes, duties and border brokerage fees.
If you select UPS Express, the shipments are faster and more secure. UPS Express charges include border brokerage fees but not your local taxes.
Shipments to some countries experience unusually long and unexplained delays when shipped by mail. If you are concerned, please use UPS as your carrier. It is more expensive, but it offers full tracking and reliable delivery.
Customers in Canada NOTE: Please expect to pay at the post office a $9.95 handling fee plus GST (or HST) when you receive the order. We can ship by UPS Ground on special request. Because UPS charges a high ($50+) handling fee, the lower shipping cost is usually lost. UPS Air shipment cost includes the brokerage fee.
In some special cases we may ship a Canadian order by Canada Post at our discretion from goods that we may have in our Canadian office, or drop ship from a Canadian supplier.
YAKIT INTERNATIONAL SHIPPING SERVICES
- Yakit is a software platform that enables online retailers to offer duties/taxes-prepaid shipping to international customers.
- Yakit's key value is the landed cost, conversions, analytics and shipping management
- Guaranteed duties/taxes quoted to your customer at checkout (so that your customer can pre-pay, instead of getting charged for duties/taxes/clearance fees at the time of delivery)
- Your customers are never transferred to a different checkout page. Our app keeps your customers on your checkout process the whole time (so you control the user experience)
- Full end-to-end, real-time tracking visibility for your customer (they will get a shipment tracking link upon dispatch, here is an exampleof the tracking link your customer will get from Shopify)
- Proactive Monitoring (we find and fix problems before customers do)
- Shipment Support (your customers can contact Yakit for support, redelivery requests, redirect requests, address changes, etc.. instead of contacting you)
- Insurance (up to $2000 per shipment)
- Shipment are delivered DDP (duties prepaid) and customs cleared, so your international customers have a no-hassles delivery experience. No need for you to create commercial invoices or any other paperwork. That is all electronically transmitted automatically by us. All you need to do is print labels, pay and dispatch!
We have 2 delivery service options for international customers to use :
- Yakit Standard (this uses multiple carriers, and is a 6-12 business day service)
- Yakit Express (this uses Fedex Express, and is a 2-5 business day service)
INTERNATIONAL SHIPPING DISCLAIMER
INTERNATIONAL SHIPPING Disclaimer concerning Office of Foreign Assets Control Sanctions list - WE DO NOT PROCESS PAYMENTS OR INTERNATIONALLY SHIP TO ANY LOCATION OR ENTITIES CONTAINED ON THE OFAC's Sanction list. (This Sanctions List Search application ("Sanctions List Search") is designed to facilitate the use of the Specially Designated Nationals and Blocked Persons list ("SDN List") and all other sanctions lists administered by OFAC, including the Foreign Sanctions Evaders List, the List of Persons Identified as Blocked Solely Pursuant to E.O. 13599, the Non-SDN Iran Sanctions Act List, the Part 561 list, the Sectoral Sanctions Identifications List and the Non-SDN Palestinian Legislative Council List. Given the number of lists that now reside in the Sanctions List Search tool, it is strongly recommended that users pay close attention to the program codes associated with each returned record. These program codes indicate how a true hit on a returned value should be treated. The Sanctions List Search tool uses approximate string matching to identify possible matches between word or character strings as entered into Sanctions List Search, and any name or name component as it appears on the SDN List and/or the various other sanctions lists. Sanctions List Search has a slider-bar that may be used to set a threshold (i.e., a confidence rating) for the closeness of any potential match returned as a result of a user's search. Sanctions List Search will detect certain misspellings or other incorrectly entered text, and will return near, or proximate, matches, based on the confidence rating set by the user via the slider-bar. OFAC does not provide recommendations with regard to the appropriateness of any specific confidence rating. Sanctions List Search is one tool offered to assist users in utilizing the SDN List and/or the various other sanctions lists; use of Sanctions List Search is not a substitute for undertaking appropriate due diligence. The use of Sanctions List Search does not limit any criminal or civil liability for any act undertaken as a result of, or in reliance on, such use.)
Can I change my shipping information?
If an error is made in the shipping address or the address needs to be changed, please notify us immediately. If the order has not yet shipped, we will be glad to make any necessary changes.
Once an order shipping by USPS has left the warehouse it is not possible to change the destination address. Incorrectly addressed packages are usually returned to us by the postal service and can then be reshipped to a corrected address. Additional charges may apply.
Orders shipping by UPS can be rerouted to the corrected address. There is a UPS rerouting fee of $11.00 which will be charged to your credit card.
How can I track my order?
Once the order has been shipped, we will immediately send you an email notification with a tracking number to track your item online. Please add email@example.com and firstname.lastname@example.org to your contacts to ensure you receive these email notifications. You may call us and request your tracking information by phone.
Can I cancel my order?
If you wish to cancel your order for any reason before it ships, please notify us immediately by phone at 1-888-761-0333. For extra insurance it is good to send us an email as well at email@example.com. Thank you again for your consideration in working with us!!!
Can I return my order?
We offer a 30-day money back guarantee on most items we sell. If for any reason you are unhappy with your purchase, simply contact us to request an RMA number, and we will guide you to expedite your return. We offer Customer Satisfaction Guarantee - we treat you the way we want to be treated. We will resolve any problems that arise as a result of your purchase.
Thats it! :)
If you have questions about an item in your order, feel free to call us at 1-888-761-0333. We are selling heath products - their success depends on their correct selection and application. Many products will work only at the correct dosage. You may be using the right item, but maybe too little, or perhaps too much of it.
Not all things work for all people - this is the direct effect of our Biological Individuality. If you are interested in your metabolic type let us know and we can refer you to one of our health coaches.
When you ship things back, please use tracking to confirm that we have received your return.
What is the Viv Vitals guarantee?
If you receive a damaged item, we will replace it.
If you are not happy with the quality of a product we sold you, we will refund it within 30 days, or issue account credit up to 90 days.
If you change your mind, and return something in its original condition, we will refund it.
If you are unsure about an item being appropriate for you, please call our health coach. We stand behind our recommendations, especially when the items are used as intended. Sometimes you need to take the activation dose (sufficient quantity) for a product to work.